Booking Waitlist Matcher
A cancellation frees three seats. Find which waiting parties can come at that time and fit in the space.
Waitlist matches
0 unassigned places. Contact the suggested parties in order and confirm their acceptance.
Who gets the first call when a booking opens up?
Enter the opening and the number of places you can offer. Keep each waiting party together and use the order in which your team wants to contact them. Check the time window as well as group size. Give the first suitable party a clear reply deadline before offering those same places to someone else.
Sell and manage group classes on Shopify →Booking Waitlist Matcher FAQ
How is waitlist priority determined?
Enter parties in the order your team uses for priority. The matcher checks availability and group size against the opening in that order.
What if a party is larger than the seats available?
The group must fit together to qualify. If the customer has explicitly agreed to split, enter the smaller party size you can actually offer.
Why might someone be available at the start but still miss the match?
Their availability must cover the required session window. A customer free until 15:15 cannot take a class that runs from 15:00 to 16:00.
Should I contact every match at once?
Make offers according to your queue policy. Record who has an offer and when it expires to avoid promising the final place to two people.
Can I check a private appointment as well as a group session?
Use one available place and a party size of one for a private appointment. For a workshop or tour, enter the number of participant places released.
Does a match confirm the reservation?
It identifies groups whose details fit the opening. Contact the selected customer and confirm the reservation in your booking system after they accept.
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