Privacy policy

Who we are

This Privacy Policy applies to Cowlendar, our Shopify booking application, website and related support services. Cowlendar is operated by BOOKING APPOINTMENT COWLENDAR (“Cowlendar”, “we”, “us” or “our”), a French société par actions simplifiée (SAS).

This privacy policy applies to Cowlendar, operated by BOOKING APPOINTMENT COWLENDAR.

Our role and your store

We process merchant account, billing and support information to operate our relationship with you. When we process your customers’ booking information on your behalf, you remain responsible for the purposes of that processing and the privacy information you provide to your customers. We use that information to provide Cowlendar in accordance with your instructions.

Information we collect

• Merchant and store information: account contact details, Shopify store information, app access tokens, billing and transaction information needed to provide the service.
• Booking information: customer contact details, selected services, dates, times, participants and answers to booking questions configured by the merchant.
• Support information: messages and information you send when asking us for help.
• Technical information: IP addresses, device information and usage or diagnostic data needed to operate, maintain and protect the service.
• Connected integrations: information necessary for the calendars, meeting tools and other integrations you choose to connect.

We do not store your Shopify login credentials.

How we use information

We use information to provide and maintain bookings, communicate booking updates, operate integrations you enable, offer support, process billing, troubleshoot problems, prevent misuse and meet legal obligations.

Where applicable, our legal bases include performing our contract with you, complying with legal obligations, our legitimate interests in operating and securing Cowlendar, and your consent where required. Optional marketing communications are subject to the choices and consent requirements that apply to you.

Calendars and other integrations

You decide which integrations to connect. We use connected calendar information to support scheduling, check for conflicting events and create booking events where the integration supports these functions.

For Google Calendar, Cowlendar uses the information needed to check conflicting events and create booking events; other Google Calendar data is not stored or shared. Access to connected services is limited to what is needed for the features you enable. You can revoke access through the relevant provider’s account settings.

Sharing and service providers

We share information where necessary with Shopify and the hosting, infrastructure, communication and integration providers that help us deliver the features you use. Our booking application uses DigitalOcean for hosting. A provider’s involvement depends on the services and integrations you enable.

We may disclose information when legally required or when necessary to protect rights, investigate misuse or maintain the security of the service. Links to third-party websites are governed by those websites’ own privacy policies.

Retention and deletion

We keep personal information only for as long as necessary to provide the service and fulfil the purposes described in this policy. Retention depends on the information, your use of the service, requests for deletion, and any legal, accounting or dispute-related obligations.

When you uninstall Cowlendar or request deletion, store and booking information is handled through the applicable deletion process, subject to information that must be retained by law. Contact us for information about the retention period applicable to a particular record or to make a deletion request.

Security and international transfers

We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss and misuse. No method of internet transmission or electronic storage can guarantee absolute security.

Where processing involves a transfer outside the European Economic Area, the safeguards required by applicable data protection law must apply, such as an adequacy decision or appropriate contractual safeguards. Contact us for details relevant to your use of the service.

Cookies

We do not use cookies to track users of the Cowlendar application. Essential browser storage may be used to make website features work or remember a choice, such as preferences in the time zone converter. Third-party websites and services may have their own cookie practices.

Your privacy rights

Depending on your location and the applicable law, you may request access to your personal information, correction, deletion, restriction of processing or data portability, and you may object to certain processing. Where processing is based on consent, you may withdraw that consent.

Under applicable California privacy law, eligible users may also exercise rights to know, delete or correct personal information and opt out of sale or sharing where applicable. We will handle requests in accordance with the law that applies.

If your request concerns a booking with a Shopify merchant, contact that merchant first: they determine how your booking information is used. We can assist the merchant with requests relating to Cowlendar.

You may also contact the French data protection authority, CNIL, or your local supervisory authority. Learn more on our GDPR page.

Updates and contact

We may update this policy to reflect changes to Cowlendar or applicable requirements. We will provide notice of material changes where required. The date below identifies the latest revision.

For privacy questions and requests, contact [email protected] or write to BOOKING APPOINTMENT COWLENDAR, 14 rue Charles V, 75004 Paris, France.

Last updated: September 22, 2026.