Give customers clear cancellation terms before they book, then repeat the same rules in their confirmation.
With at least 24 hours’ notice, we will refund your payment in full. With less notice or for a missed appointment, any deposit paid is retained.
With the required notice, we can transfer your payment to an available new date.
Use the manage-booking link in your confirmation email.
Review the draft against your actual checkout, refund process and applicable rules before publishing.
Use the notice period your team can apply consistently. Specify how the customer contacts you, when notice must arrive and what happens to a deposit or prepayment. Compare the short booking notice and the longer version against the settings in your booking and payment apps. Review the draft against the requirements that apply to your business before publishing it.
Manage Shopify appointment changes →Place the short notice near the booking action, where customers decide whether to reserve. Put the full wording on a policy page or in the confirmation, with a clear way to request a change.
A 24-hour cutoff is measured back from the appointment time. A previous-day rule may use a fixed time such as 17:00. Choose the wording that matches the rule you actually apply.
They can. State whether a deposit carries over to a new appointment, how much notice is required to move a booking and what happens if the new date costs more.
Create a separate version for each materially different rule. A short haircut and a full-day private event may need different lead times to refill the space.
The output is a text draft. Configure the actual booking deadline, payment collection and refund workflow separately, then test a cancellation as a customer.
The draft reflects the choices you enter. Local requirements, consumer rights and the terms of your particular offer can affect what you may publish and apply.
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